Adam Malamut » Chief Customer Experience Officer, Marriott International, Inc.
Adam Malamut is the Chief Customer Experience Officer at Marriott International and is charged with elevating the customer’s voice across the global business. In this new role at Marriott, Adam leads the Customer Experience + Innovation team responsible for the orchestration of customer strategies across the Brand, Marketing, Sales + Consumer Services (BMSC) organization, while also providing BMSC leaders insight and strategy capabilities to accelerate the innovation of the customer experience.
Prior to this role, Adam served as Global Talent Officer overseeing the innovation of all Marriott talent management areas (e.g., talent acquisition, learning and development, compensation, engagement) and supporting the company’s global brand and consumer strategies. In this position, he also served as Chief Learning Officer and was responsible for developing and implementing the strategy to reinvent the Marriott Learning + Development function and the company’s learning culture at large. Adam has also served in a number of Senior HR Business Partner roles, most notably as one of the key architects of the BMSC organization.
Adam’s work on organizational climate, diversity and inclusion, employee selection, and learning and development systems has been presented at numerous professional conferences and published in peer-reviewed books and journals. Adam’s applied research on workforce diversity and inclusion was recognized and supported by a multi-year grant from the National Science Foundation. He has a doctorate in Industrial/Organizational Psychology from The George Washington University and a Bachelor of Science from Penn State University. He is also an aspiring artist.